{"id":34,"date":"2026-03-23T06:59:58","date_gmt":"2026-03-23T06:59:58","guid":{"rendered":"https:\/\/elcarnex.storkbiopharma.in\/shop\/?page_id=34"},"modified":"2026-03-23T07:02:02","modified_gmt":"2026-03-23T07:02:02","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/elcarnex.storkbiopharma.in\/shop\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<p>At Elcarnex (by Stork Biopharma), we strive to provide high-quality healthcare products. Due to the nature of pharmaceutical and health-related items, our return and refund policy is as follows:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Non-Returnable Items<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Medicines, supplements, and healthcare products <strong>cannot be returned<\/strong> once delivered, due to safety and hygiene reasons.<\/li>\n\n\n\n<li>Products once opened, used, or tampered with are strictly non-returnable.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Eligible for Return\/Replacement<\/h3>\n\n\n\n<p>You may request a return or replacement only if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You received a <strong>damaged or defective product<\/strong><\/li>\n\n\n\n<li>You received the <strong>wrong product<\/strong><\/li>\n\n\n\n<li>The product is <strong>expired at the time of delivery<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Return Request Timeline<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Requests must be raised within <strong>48 hours of delivery<\/strong><\/li>\n\n\n\n<li>Contact us at: <strong>[your email] \/ [phone number]<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Proof Requirement<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clear images\/videos of the product, packaging, and invoice must be provided<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. Refund Process<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once verified, refund will be processed within <strong>5\u20137 business days<\/strong><\/li>\n\n\n\n<li>Refund will be credited to:\n<ul class=\"wp-block-list\">\n<li>Original payment method OR<\/li>\n\n\n\n<li>Bank account (if applicable)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6. Cancellation Policy<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders can be cancelled <strong>before dispatch only<\/strong><\/li>\n\n\n\n<li>Once shipped, cancellation is not allowed<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>At Elcarnex (by Stork Biopharma), we strive to provide high-quality healthcare products. Due to the nature of pharmaceutical and health-related items, our return and refund policy is as follows: 1. Non-Returnable Items 2. Eligible for Return\/Replacement You may request a return or replacement only if: 3. Return Request Timeline 4. Proof Requirement 5. Refund Process [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-34","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/elcarnex.storkbiopharma.in\/shop\/wp-json\/wp\/v2\/pages\/34","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elcarnex.storkbiopharma.in\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elcarnex.storkbiopharma.in\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elcarnex.storkbiopharma.in\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elcarnex.storkbiopharma.in\/shop\/wp-json\/wp\/v2\/comments?post=34"}],"version-history":[{"count":2,"href":"https:\/\/elcarnex.storkbiopharma.in\/shop\/wp-json\/wp\/v2\/pages\/34\/revisions"}],"predecessor-version":[{"id":38,"href":"https:\/\/elcarnex.storkbiopharma.in\/shop\/wp-json\/wp\/v2\/pages\/34\/revisions\/38"}],"wp:attachment":[{"href":"https:\/\/elcarnex.storkbiopharma.in\/shop\/wp-json\/wp\/v2\/media?parent=34"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}