At Elcarnex (by Stork Biopharma), we strive to provide high-quality healthcare products. Due to the nature of pharmaceutical and health-related items, our return and refund policy is as follows:
1. Non-Returnable Items
- Medicines, supplements, and healthcare products cannot be returned once delivered, due to safety and hygiene reasons.
- Products once opened, used, or tampered with are strictly non-returnable.
2. Eligible for Return/Replacement
You may request a return or replacement only if:
- You received a damaged or defective product
- You received the wrong product
- The product is expired at the time of delivery
3. Return Request Timeline
- Requests must be raised within 48 hours of delivery
- Contact us at: [your email] / [phone number]
4. Proof Requirement
- Clear images/videos of the product, packaging, and invoice must be provided
5. Refund Process
- Once verified, refund will be processed within 5–7 business days
- Refund will be credited to:
- Original payment method OR
- Bank account (if applicable)
6. Cancellation Policy
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not allowed